Welcome to Trarail Tours

Trarail Tours is a Gujarat-based travel and tourism company providing customized holiday packages, hotel reservations, transportation services, group tours, and travel assistance across India.

By booking any service through Trarail Tours, customers acknowledge and agree to the following Terms & Conditions.

1.1 Booking & Confirmation

• All bookings are subject to availability and confirmation from the respective hotels, transport providers, and other service partners.
• A booking will be considered confirmed only after the required advance payment is received and an official booking confirmation is issued.
• Customers must provide accurate travel dates, passenger details, contact information, and other necessary booking information.
• Any changes requested after confirmation may be subject to additional charges and availability.

1.2 Payment Terms

• The advance booking amount will be communicated to the customer before confirmation.
• The remaining balance must be paid according to the payment schedule mentioned in the quotation or booking confirmation.
• Payments must be made only through the officially authorized payment methods shared by Trarail Tours.
• Customers should retain their payment receipts and booking confirmation documents.
• Failure to complete payments within the agreed timeline may result in booking cancellation, subject to applicable cancellation terms.

1.3 Tour Packages & Services

• Package inclusions and exclusions will be clearly mentioned in the official quotation or itinerary.
• Hotel categories, room types, meal plans, vehicles, sightseeing arrangements, and other services will be provided as confirmed at the time of booking.
• Additional services requested during the tour may attract extra charges.
• Entry tickets, safari permits, activities, and personal expenses are included only when specifically mentioned in the package.

1.4 Hotel Accommodation

• Hotel check-in and check-out timings are governed by the respective hotel's policies.
• Early check-in and late check-out are subject to availability and additional charges.
• Hotels may request valid government-issued identification at check-in.
• In exceptional circumstances, an alternative hotel of a comparable or higher category may be arranged, subject to availability and communication with the customer.

1.5 Transportation Services

• Vehicles will be provided according to the confirmed booking category.
• Vehicle usage, permitted routes, driver working hours, and other conditions will follow the agreed itinerary and applicable regulations.
• Additional kilometres, extra hours, or itinerary changes may attract additional charges.
• Customers are requested to maintain cleanliness and avoid damage to the vehicle.

1.6 Changes in Itinerary

Travel arrangements may require modifications due to weather conditions, road closures, government restrictions, natural events, operational issues, or circumstances beyond reasonable control.

Trarail Tours will make reasonable efforts to provide suitable alternatives and inform customers of significant changes.

1.7 Customer Responsibilities

Customers are responsible for carrying valid identification, travel documents, permits, and other documents required for their journey.

Customers must follow local regulations, safety instructions, hotel policies, and applicable travel guidelines.

1.8 Third-Party Service Providers

Trarail Tours coordinates travel services with hotels, transport operators, guides, and other independent service providers.

Unless expressly stated and authorized, references to third-party businesses do not imply ownership, official affiliation, or endorsement.

1.9 Contact Information

Trarail Tours
Vadodara, Gujarat, India
Website: www.trarailtours.com
Email: info@trarailtours.com
Customer Support: +91 9428779933
GSTIN: 24AJAPU6730C1ZH
MSME / Udyam Registration: UDYAM-GJ-20-0178577

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At Trarail Tours, we aim to maintain a fair and transparent cancellation and refund process for our customers.

2.1 Booking Cancellation

• All cancellation requests must be submitted through our official email or authorized communication channels.
• Cancellation charges depend on the type of booking, travel dates, supplier conditions, and the cancellation schedule agreed upon during booking.
• Applicable cancellation terms will be communicated through the quotation, booking confirmation, or relevant package details.
• Some hotel reservations, transportation bookings, permits, tickets, and special promotional packages may be non-refundable.

2.2 Tour Package Cancellation

Cancellation charges for customized and group tour packages will be governed by the specific cancellation schedule shared with the customer before booking confirmation.

Where a package includes services from multiple suppliers, their applicable cancellation conditions may affect the refundable amount.

2.3 Hotel Booking Cancellation

Hotel cancellations are subject to the cancellation and refund policies of the respective hotel or accommodation provider, as disclosed during the booking process.

2.4 Refund Processing

• Eligible refunds will be calculated after considering applicable cancellation charges and supplier conditions.
• Customers will be informed of the approved refund amount and expected processing timeline.
• Refunds will generally be issued through an appropriate verified payment channel.
• Processing time may vary depending on the payment provider, bank, and third-party service provider.

2.5 No-Show Policy

If a customer fails to arrive or use a confirmed travel service without notifying us, the booking may be treated as a no-show and may be non-refundable according to the applicable booking conditions.

2.6 Changes Due to Unforeseen Circumstances

If services are affected by natural disasters, extreme weather, government restrictions, or other circumstances beyond reasonable control, refund or rescheduling options will depend on the applicable booking terms, supplier policies, and relevant consumer protection laws.

2.7 Refund Assistance

For cancellation or refund assistance, please contact:

Email: info@trarailtours.com
Phone: +91 9428779933
Website: www.trarailtours.com

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Trarail Tours respects the privacy of its customers and website visitors. We are committed to handling personal information responsibly and transparently.

3.1 Information We Collect

When customers contact us or submit travel enquiries, we may collect:

• Full name
• Mobile number and email address
• Travel destination and preferred travel dates
• Number of travellers
• Pickup and drop-off locations
• Hotel and transportation preferences
• Booking and payment-related information
• Identification details when required for confirmed travel services

3.2 How We Use Your Information

We may use customer information to:

• Respond to travel enquiries and quotation requests.
• Prepare customized travel itineraries.
• Process and manage travel bookings.
• Coordinate hotels, transportation, guides, and other travel arrangements.
• Communicate booking confirmations, travel updates, and customer support information.
• Meet applicable legal and regulatory requirements.
• Send promotional information where permitted by law and applicable consent requirements.

3.3 Information Sharing

We may share necessary customer information with authorized hotels, transport operators, travel partners, payment service providers, and other suppliers to arrange requested services.

We do not sell customer personal information to third parties.

3.4 Website Enquiry Forms

Information submitted through website enquiry forms is used to respond to customer requests and provide relevant travel assistance.

3.5 WhatsApp & Communication

Customers may contact Trarail Tours through WhatsApp, telephone, email, or website enquiry forms.

Communications through third-party platforms may also be subject to those platforms' respective privacy policies.

3.6 Cookies & Analytics

Our website may use cookies and analytics technologies to improve website functionality, understand visitor interactions, and evaluate advertising performance.

Where required, users will be provided with appropriate notices and choices regarding non-essential cookies and tracking technologies.

3.7 Information Security

We take reasonable organizational and technical measures to protect personal information against unauthorized access, misuse, alteration, and disclosure.

However, no online transmission or storage system can be guaranteed to be completely secure.

3.8 Data Retention

We retain personal information only for as long as reasonably necessary for booking administration, customer service, legal obligations, and other legitimate purposes, subject to applicable law.

3.9 Customer Privacy Requests

Customers may contact us to request access to, correction of, or deletion of their personal information, subject to applicable laws and legitimate retention requirements.

3.10 Policy Updates

Trarail Tours may update this Privacy Policy periodically to reflect changes in business operations, website functionality, or applicable legal requirements.

3.11 Contact Us

For privacy-related enquiries:

Trarail Tours
Website: www.trarailtours.com
Email: info@trarailtours.com
Phone: +91 9428779933
Location: Vadodara, Gujarat, India

© 2026 Trarail Tours. All Rights Reserved.